E-911 Communications Division

Welcome to the E-911 Communications Page!

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Who We Are

The Town of Lincoln employs five (5) full time public safety emergency medical dispatchers. Each dispatcher is responsible for dispatching police, fire and ems personnel to emergency and non-emergency calls. Similar to the surrounding cities and towns the Town of Lincoln operates a combined communications center. In a combined communications center the dispatcher is responsible for all three emergency services police, fire and ems.

Dispatch Staff

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- Lead Dispatcher M. Keough
- Dispatcher A. Clemente
- Dispatcher M. Harriman
- Dispatcher S. Hughes
- Dispatcher M. Marabella

Our Work Schedule

Each public safety dispatcher works a 4 on and 2 off rotating schedule made up of days (7-3), evenings (3-11) and overnight shifts (11-7). The communications center is staffed with a minimum of one dispatcher per shift and operates 24 hours a day, 7 days a week 365 days a year.

Our Job Function

A dispatchers job function is much more than just dispatching the police, fire and ems to calls for service, dispatchers are the lifeline between police officers and firefighters on scene of both emergency and non-emergency calls. Our job function entails coordinating resources, making notifications, running checks and getting additional help when needed.

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Emergency Medical Dispatch

In 2012 the State of Massachusetts began requiring all Public Safety Answering Points to begin using a procedure known as Emergency Medical Dispatch. This new procedure provides Public Safety Dispatchers with the tools necessary to provide quality care to the calling public when faced with a medical emergency.

The emergency medical dispatch system we use is called ProQa and is offered through Priority Dispatch Corporation. To be certified in the proper use of the medical dispatch system each dispatcher must attend a 24 hour training course called Advanced Emergency Medical Dispatch and have current certification in CPR and AED. In addition every two years each dispatcher must attend 24 hours of continuing education and complete the re-certification exam.


Each public safety dispatcher goes through several months of mandatory training to help prepare them for the emergency communications world. Once the dispatcher has completed the mandatory training requirement they will then spend about two months of on the job training in the communications center.